Privacy Policy
Effective August 3, 2026
Bench Mender respects your privacy. This policy explains how we collect, use, disclose, and protect information submitted through benchmender.com and related online services (the “Site”).
Information We Collect
We collect information you choose to provide through quote and territory inquiry forms, including your name, email address, phone number, company or facility details, location, equipment details, business background, and message content. If you upload photos for a quote, we collect the images and related technical file information needed to receive and review them.
We may also collect limited technical information generated by your use of the Site, such as device, browser, IP-address, and usage information, as well as information collected through cookies or similar technologies used for site operation, security, and measurement.
How We Use Information
We use information to respond to requests, prepare and discuss service estimates, evaluate territory inquiries, operate and secure the Site, improve our services, maintain business records, and comply with legal obligations. We may contact you about your request or a related Bench Mender service. We do not sell or rent personal information.
How We Share Information
We may share information with service providers that help us host the Site, store uploaded files, process form submissions, communicate with customers, or support business operations. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer. Service providers may use information only to perform services for us or as otherwise required by law.
Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining records, resolving disputes, and meeting legal obligations. We use reasonable administrative, technical, and organizational safeguards designed to protect information, but no online system can be guaranteed completely secure.
Your Choices
You may ask us to access, correct, or delete personal information we hold about you, subject to applicable law and legitimate recordkeeping needs. You can also control certain cookies through your browser settings. To make a request, contact us using the information below.
Children’s Privacy
The Site is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes and Contact
We may update this policy from time to time by posting a revised version on the Site. If you have questions about this policy or our privacy practices, contact Bench Mender at contact@benchmender.com or 864-381-8841.